DUINGO!
Terms and Conditions
Organizing entity
The DUINGO! loyalty program (hereinafter, the “Program”) is organized by DUET SPA & SPORTS SLU (hereinafter, “DUIN”), and is addressed exclusively to active members of its sports centers.
Purpose of the Program
DUINGO! allows members to accumulate Experience Points (XP), which are subsequently converted into DUINCOINS, redeemable for rewards on the platform enabled by DUIN.
The purpose of the Program is to reward members’ consistency, loyalty and active participation in the club.
Participation
All members who are active and up to date with the payment of their membership fees may participate in the Program.
Participation in the Program is voluntary and free of charge for members who meet the requirements established in these Terms.
Program Mechanics
4.1 Earning XP
Access / Check-in 100 XP / access
- 100 XP will be granted for each valid access to the center.
- A maximum of 2 accesses per week generating XP will be counted.
- The maximum annual frequency will be 104 accesses generating XP.
Maintenance of membership status 200 XP / month
- 200 XP will be granted for each full month in which active membership is maintained.
- The maximum will be 12 months per calendar year.
- The member must remain active and up to date with payments.
Registration of a friend, acquaintance or family member by referral 3,000 XP
- 3,000 XP will be granted to each member who, through their referrals (“referrer”), promotes the registration of a new member (“referred member”).
- The referred member must expressly indicate the identity of the referrer at the time of registration.
- The referred member must complete their registration in accordance with the conditions in force at any given time.
- Only one referring member will be admitted for each new registration.
- Points will only be awarded for a maximum of one referral per month.
- DUIN reserves the right to verify and validate the correct application of the referral, and may establish a minimum permanence period for the new member for the definitive allocation of XP.
4-week consecutive streak 250 XP
- 250 XP will be granted.
- A minimum of 2 accesses per week for 4 consecutive weeks is required.
- A maximum of 4 streaks per year is established.
- If the required weekly minimum is not met, the streak will automatically restart.
8-week consecutive streak 500 XP
- 500 XP will be granted.
- 2 accesses per week for 8 consecutive weeks are required.
- A maximum of 4 streaks per year is established.
- Any interruption will restart the streak count.
12-week consecutive streak 750 XP
- 750 XP will be granted.
- 2 accesses per week for 12 consecutive weeks are required.
- A maximum of 4 streaks per year is established.
- A one-week interruption resets the streak.
Each streak milestone generates its corresponding reward only once per cycle.
Higher streaks do not entail the repeated obtaining of rewards corresponding to shorter streaks within the same period.
Conversion of XP into DUINCOINS
- 1,000 XP = 100 DUINCOIN.
- Conversion will be carried out automatically.
- The accumulated balance and its expiration date may be consulted on the enabled platform.
Expiration
The DUINCOINS generated will remain valid for 12 months from their date of generation.
After said period, unused DUINCOINS will automatically expire, without any right to compensation.
Redemption of DUINCOINS
DUINCOINS may be redeemed for products, services or discounts available on the platform designated by DUIN.
- The rewards catalog may be modified at any time.
- The specific conditions applicable to each reward will be detailed on the corresponding platform.
- DUIN does not guarantee the permanent availability of the products or services offered.
Cancellation or suspension
In the event of a member’s cancellation:
- The pending DUINCOINS balance will be automatically cancelled.
- There shall be no right to compensation or reimbursement whatsoever.
In the event of suspension of membership status or a situation of non-payment, XP generation may be temporarily blocked.
Improper or fraudulent use
DUIN reserves the right to cancel XP or DUINCOINS generated through fraudulent use, system manipulation or breach of these Terms.
Likewise, DUIN may exclude from the Program any member who incurs in such conduct.
Modification or cancellation of the Program
DUIN may modify the content of the Program for duly justified organizational, technical, economic or commercial reasons, including the equivalence between XP and DUINCOINS and the actions that generate XP.
Modifications shall not affect DUINCOINS already generated and in force, unless the modification is imposed by legal rule or competent authority.
In the event of definitive cancellation of the Program, DUIN shall communicate it with a minimum prior notice of 30 calendar days, during which members may redeem the DUINCOINS in force.
Nature of the Program
DUINCOINS:
- Do not constitute legal tender or a means of payment.
- Are not transferable between members.
- Cannot be exchanged for cash.
- Do not accrue interest and are not considered a deposit, financial instrument or electronic money.
Acceptance of the Terms
Participation in the Program implies full, express and unreserved acceptance of these Terms.
DUIN will make the Terms permanently available to members through the digital platform or the usual communication channels.
Joining the Program will require an affirmative action on the part of the member, leaving record of such acceptance.
Processing of personal data
Participation in the Program implies the processing of the member’s personal data, such as identification data, information on access to the center, activity history and participation in promotional actions.
The purpose of the processing will be the management of the Program, the allocation of XP, the conversion into DUINCOINS and the management of rewards.
The legal basis shall be the performance of the contractual relationship and, where applicable, the consent of the data subject.
The data will be processed in accordance with Regulation (EU) 2016/679 (GDPR) and the Spanish legislation in force regarding data protection, and the member may exercise their rights in accordance with DUIN’s Privacy Policy.
Limitation of liability
DUIN shall not be responsible for interruptions, technical errors, failures in the digital platform, IT incidents or force majeure events that may temporarily prevent the accumulation, conversion or redemption of XP and DUINCOINS, provided there is no willful misconduct or gross negligence.
Applicable law and jurisdiction
These Terms shall be governed by Spanish law.
For any dispute that may arise from the interpretation or application of the Program, the parties submit to the Courts and Tribunals of the consumer’s place of residence, in accordance with consumer protection regulations.
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